Alfaisal University

IT Helpdesk Support Coordinator (NAC#280922)


Job Summary

The IT Helpdesk Coordinator is responsible for assisting Alfaisal University employees with technical support of desktop, computers and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Primary Duties & Responsibilities

Accounting Assistants prepare financial documents such invoices, bills, accounts receivable, accounts payable, purchase orders, payroll, reports, and other financial records for entry into computer software. They also do bank reconciliations and assist in the preparation of budgets and reports. Some of main jobs are as follows:

  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, e-mail servers, computer conferencing systems, application servers, and administrative systems.
  • Assists employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment within as per the policy and procedures of Alfaisal University.
  • Provides one-on-one end-user problem resolution in person or over the phone for University approved Personal Computer (PC) software.
  • Performs hands-on maintenance at the desktop level, including installing and upgrading software and hardware and configuring systems and applications.
  • Coordinates and performs testing as required and maintains test scripts relating to the testing process to enhance the user's ability to troubleshoot problems and correct errors.
  • Delivers, tags, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
  • Determines the source and the nature of computer malfunction using diagnostic and application software to adjust, repair, and replace malfunctioning equipment.
  • Works with both users and vendors to provide higher-level support in response to user problems and questions regarding application/system functionality, operations, input/output, reporting and general operational procedures.
  • Assists Communication & Network Technician in creating materials for end-user frequently asked questions (FAQs).
  • Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  • Maintains application’s setup, maintenance, and upgrades on a consistent and timely basis.
  • Controls and keeps track of application license registrations to ensure that they do not expire.
  • Performs hardware and software repair for Personnel Computer’s equipment and peripherals.
  • Performs all duties in a professional, component, and confidential manner.
  • Performs all other related duties as required or assigned by the manager.

Education & Experience

  • Diploma in Computer Science or technical certification or equivalent from an accredited institute.
  • Minimum of two (2) years experience in information technology organizations or other related fields.

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