Job Summary

This job is focused on helping the College of Business (CoB) improve its education services and implement best practices. The goal is to align these services with the AACSB and NCAAA accreditations, as the worker in this position will be responsible for various tasks such as coordinating with other parties, managing logistics, gathering and analyzing data, documenting data, and supporting all QAA activities. The successful applicant will also be asked to complete scheduled or ad-hoc tasks from the NCAAA or central QA office at the AU.

Primary Duties & Responsibilities

• Supports the director of the quality assurance and accreditation (QAA) center to manage the day-to-day activities to achieve the expected objectives of the accreditation-related projects.
• Develops, communicates, and manages appropriate policies and procedures for effective management of accreditations-related projects (e.g., Quality of Assurance AoL), as directed by the director of QAA.
• Provides support services to the QAA center to ensure compliance with the AACSB and NCAAA (National Commission for Academic Accreditation and Assessment) need and the related university policies and procedures.
• Adopts advanced technologies for managing all accreditation-related information for ease and secure access by all authorized staff.
• Liaises with external parties, agencies, and accreditation bodies to ensure excellent collaborative and mutually supported approaches for achieving accreditation objectives.
• Liaises with internal offices and committees (within the college and the university) to coordinate accreditation activities consistently.
• Develops and communicates progress and status reports in a timely manner with the director of QAA, executive management, and other key stakeholders. These reports must include essential details for full visibility of progress with adequate measures taken to identify and manage associated risks.
• Supports and documents financial budget and expenditures to manage all accreditation matters. Regular and updated information must be provided to ensure adequate budget and resources are assigned to the accreditation projects.
• Promotes best practices to create a supportive accreditation environment to engage all relevant stakeholders internally (within the CoB) and externally in the wider prospect of involved parties.
• Updates all published information (e.g., on the website, internal, or external) to ensure consistency and accuracy with the actual project development and authorized changes.
• Follows and adheres to the university code of conduct in managing gathered information and access to available resources.
• Develops and administers appropriate tools (e.g., surveys) to gather specific information from the targeted sample population..
• Assesses and electronically enters accreditation information in the relevant forms and seeks approval of the head of accreditation before submission.
• Adopts a collaborative approach in working with all parties involved to ensure all gathered data is well integrated through all stages of planning, gathering, compiling, and delivery.
• Manages all introduced changes supported by effective communication with all parties to ensure integration implementation of the changes
• Attends workshops provided by the NCAAA and transfers gained knowledge to the college to improve the governance practice of quality assurance.
• Maintains a central repository of all quality assurance documentation, such as pre-and end-of-semester portfolios.
• Performs all other related duties as required or assigned by the manager.
• Performs all duties in a professional, effective, and confidential manner.

Education

• Bachelor’s degree in business administration, Quality Assurance, or equivalent from an accredited institute
• Certification as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) by Project Management Institute or equivalent (Desirable).

Professional Experience

• Minimum of six (06) years of experience in an educational institution, quality assurance and accreditation or any other related field.

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