Department: Office of Research & Graduate School Division: Information Technology Reports to: Information Technology Helpdesk Specialist
Job Summary: The AV Technician is responsible for assisting Alfaisal University employees with technical support of smart classrooms, auditoriums, desktop computers and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Primary Duties & Responsibilities
Sets up and installs equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for classrooms, labs, lecture theaters and auditoriums.
Works with both users and vendors to provide higher-level support in response to user problems and questions regarding application/system functionality, operations, input/output, reporting and general operational procedures.
Assists users and customer in the use of media presentation and audio-visual system functionality.
Operate AV Equipment which involves regular checking of the devices, maintenance of smart LEDs replacement of the lamp, cleaning of filters etc.
Monitor the system to ensure the quality by checking the sound quality, projectors precision etc.
Diagnose and correct AV system issues by regularly checking the Podium PC. Smart board etc.
Troubleshoots and resolves the problem of the auditorium and classroom audio-visual system during the events and lectures and monitor the equipment while in use.
Performs routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, LCD/Plasma Displays, sound system keyboards
Operates media equipment including audio and video playback, monitors, lighting controls and computer equipment during program.
Assists Communication & Network Technician in creating materials for end-user frequently asked questions (FAQs).
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, network cards and other components and equipment.
Determines source and nature of equipment malfunction using diagnostic and application software to adjust, repair, and replace malfunctioning equipment.
Controls and keeps track of application license registrations to ensure that they do not expire.
Liaises with third party engineers to carry out hardware servicing, repairs, and installations.
Prioritizes issues and escalating complex problems to IT Helpdesk Support Specialist.
Performs all other duties in a professional, effective, and confidential manner.
Performs all other related duties as required or assigned by manager.
Education & Experience
Bachelor’s degree in in computer science, technical certification or equivalent from accredited institute (Essential).
Minimum of one (1) years’ experience in information technology organizationsor related fields (Desirable).