Audio Visual Technician #(NAC #170319)

Job Summary:
To operate, maintain and repair the equipment related to the Classroom and Auditorium AudioVisual systems including but not limited to Projectors, Amplifiers, Sound Processors, Podium and Smart Board.

Main Accountabilities

  1. Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for classrooms and auditoriums.
  2. Assists users / customer in the use of media presentation and AV system functionality.
  3. Operate AV Equipment
  4. Monitor the system to ensure the quality
  5. Diagnose and correct AV system issues
  6. Troubleshoot and resolve the problem of the Auditorium and classroom AV system during the events and lectures and monitor the equipment while in use.
  7. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, LCD/Plasma Displays, sound system keyboards
  8. Operate media equipment including audio and video playback, monitors, lighting controls and computer equipment during program.
  9. Determines source and nature of equipment malfunction using diagnostic and application software to adjust, repair, and replace malfunctioning equipment.
  10. Liaising with third party engineers to carry out hardware servicing, repairs and installations.
  11. Prioritizes issues and escalating complex problems to IT Helpdesk Support Specialist.
  12. Works with both users and vendors to provide higher-level support in response to user problems and questions regarding application/system functionality, operations, input/output, reporting and general operational procedures.

Key Competencies

  • Creative problem-solving ability
  • Extensive knowledge about the AV equipment of major brands
  • Ability to Configure and program the AV equipment
  • Ability to install the AV equipment
  • Service Culture and user focus

Education & Experience

  • Bachelor’s preferably Diploma in Information Technology or other related field or equivalency.
  • 4 – 7 years of related and relevant experience, preferably in university’s and schools environment.